Value
Saving Time/Cost
Used DEVICE
EVS20 Wearable Computer
It was a challenge in both time and location. The location of the customer plant was 1000 km away, which would require our experts team to travel for at least 8 hours plus another 2 hours for the required preparations resulting in a downtime of at least 8 to 10 hours for the plant.The operation was stopped due to a problem that was wrongly diagnosed by the customer team.
With EVS20 Wearable Computer, our expert managed to help the customer team with instant virtual support, they identified the problem and guided the technician throughout the repairing process, the whole process took less than 15 minutes.
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